A variety of helpdesk options are available for Hatsize customers from self-serve libraries and a step-by-step troubleshooter to live telephone support.
Hatsize system checker: Users connecting to a Hatsize environment for the first time or experiencing Hatsize connectivity issues are encouraged to run the Hatsize system checker. The Hatsize system checker will determine if a connection can be established from your desktop to Hatsize. The system checker is useful if you suspect your connectivity issues may be related to your Java Virtual Machine, company firewall, or proxy server.
Knowledgebase: Find solutions to any Hatsize performance questions by browsing helpful articles on all common frequently asked questions.
Downloads: Have direct access to manuals and software from the Hatsize Library.
Please visit Hatsize Support Page
Hatsize offers 24×7 end-user support with a dedicated toll-free phone number for your organization. Contact your organization’s Hatsize Administrator to find out how to access Hatsize Support via phone or send the Hatsize support team an e-mail.